Thursday 29 April 2010

Virgin Media and easyJet respond to my Twitter critiques

Yesterday I blogged about corporate Twitter accounts. I followed it up by tweeting @virginmedia and @easyJetCare with my criticisms. Here are my tweets and their responses:
@virginmedia Are you aware that your feeds are hidden in the sidebar of your Twitter background? Screenshots here:
12:59 AM Apr 28th via TweetDeck

@domeheid There's a lot of information we need to put on there, will pass on your feedback all the same so thanks =) BMc
about 13 hours ago via TweetDeck in reply to domeheid
@easyJetCare Are you aware that your Twitter background is pixellated? Screenshots here:
1:00 AM Apr 28th via TweetDeck

@domeheid Thanks for your comments. We will have this checked. ^DB
about 15 hours ago via CoTweet in reply to domeheid
It'll be interesting to see how long it takes them to actually fix the glitches - if they even intend to. Watch this space. Or better still, follow me on Twitter!


  1. I didn't see this post before Chris.

    It's good they got back to you quickly but yes it will be interesting to see what they do about it.

    Enjoyed your critique though - it's interesting to note the correlation between the number of followers some of the bigger brands have - and how much of their tweetcast is centered around customer service rather than promotion.

    Though obviously it depends on the brand itself.

  2. Yes, they may have got back to me quickly, but have they acted on my feedback yet? No.